Terms & Conditions of Use

Welcome to our Terms and Conditions of Use page. This is where we lay out the terms and conditions of using the services of Heart+Hara Massage Therapies, provided by Lesley Lewis. If you have any further comments, please don’t hesitate to get in touch.

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Heart+Hara Terms & Conditions

Effective as of April 2018

  1. Commitments to our clients
  2. Inappropriate Behaviour
  3. Cancellation Policy
  4. Gift Certificates
  5. Website Content
  6. Payment
  7. Privacy
  8. Young Clients
  9. Complaints Procedure
  10. Insurance and Ethics

1. Commitments to our clients

  • All treatments provided by Heart + Hara Massage Therapies will last for the specified duration purchased
  • All clients must complete a consultation form prior to treatment
  • Treatments will only be conducted if Heart + Hara Massage Therapies deems the treatment safe for the client to receive
  • GP/Consultant permission may be required before treatments can be provided

2. Inappropriate Behaviour

  • Heart + Hara Massage has the right to terminate a treatment immediately if the client demonstrates any inappropriate behaviour
  • Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
  • If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address

3. Cancellation Policy

  • A booking is confirmed once Heart + Hara Massage Therapies and the client have both agreed a date, time, duration and location for a treatment
  • If a cancellation is made more than 24 hours before a treatment, the client will not be charged
  • If a cancellation is made within 24 hours of the treatment, they will be expected to pay the advertised cost of the treatment
  • This cancellation fee may be waived at Heart + Hara Massage Therapies’ discretion.
  • The cancellation fee must be paid within 7 days of the cancellation
  • Heart + Hara Massage Therapies has the right to cancel a treatment by giving 24 hours notice
  • Heart + Hara Massage Therapies  has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
  • Heart + Hara Massage Therapies has the right to cancel a treatment without notice if the client is intoxicated or inebriated

4. Gift Certificates

  • Gift certificates are only valid up to and including the expiry date
  • Refunds are not available for gift certificates already paid for and provided
  • Gift certificates are only valid for one use
  • Gift certificates for a monetary amount can be used as payment towards any available, advertised treatments
  • If the whole amount of the gift certificate is not used, another gift certificate for the remaining sum will be issued

5. Website Content

  • Website content will be authorised and managed at Heart + Hara Massage Therapies’s discretion, including testimonials
  • Photographs will only be displayed with the consent of the people in the photograph

6. Payment

  • Heart + Hara Massage Therapies accepts payment in cash, by cheque or bank transfer
  • Invoices will be sent to clients who do not pay for treatments, where payment following the issue of an invoice was agreed in advance, or, following cancellation of a treatment less than 24 hours before the appointment
  • Invoices must be paid within 10 days of the issue date

7. Privacy

  • Client consultation and treatment details will not be discussed with anyone other than the client unless the client is under the age of 18
  • Consultation Forms and treatment notes will be retained, securely by Heart + Hara Massage Therapies for at least 7 years following the last occasion on which treatment was given.  In the case of treatment to minors, it is advisable that records should be kept or at least 7 years after they reach the age of majority (18).
  • All clients must fully complete or provide details to allow the therapist to fully complete a consultation form prior to receiving an initial treatment by Heart + Hara Massage Therapies
  • By signing the consultation form, clients are giving Heart + Hara Massage Therapies permission to hold records and data about them
  • Personal information will not be shared with any third parties other than as required by law or regulations (for example, in connection with a complaint)

8. Young Clients

  • Clients under the age of 18 must be accompanied by an adult
  • The adult must give permission for the treatment to be performed
  • The adult must co-sign the client’s consultation form
  • The adult must be present in the room throughout the treatment

9. Complaints Procedure

  • If a client wishes to make a complaint about Heart + Hara Massage Therapies, this must be emailed to heartplushara@gmail.com
  • Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
  • All complaints will be taken very seriously and a response will be provided within 28 days

10. Insurance and Ethics

  • Heart + Hara Massage Therapies is fully insured by Zurich Insurance plc

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